KEY COLLECTION: Keys for your home are located in lock boxes (key safes) .
More than 21 days notice of cancellation is made – full refund less cancellation fee.
10-21 days notice of cancellation is made – full refund less cancellation fee/s is returned if the proeprty is rebooked.
Less than 10 days notice (inc. non arrival) – full payment of period booked is required.
Mystery House Bookings - 100% forfeiture of payment.
A $150 cancellation charge may be applicable to all bookings. All cancelled bookings made through 3rd party sites such as Rent A Home, Take A Break and Stayz will incur a non-refundable 8% cancellation fee of total booking amount plus up to $150 cancellation fee.
23) Refunds - You should expect to receive your refund within five (5) business days of written notification of the cancellation, in many cases you will receive a refund immediately. Bank transfers routinely take 1-2 days to process electronic transfers. We'll notify you via e-mail of your refund.