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Great Ocean Stays
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10.00 - C. H, Australia
We are very happy having the house although the weather was no good. We loved that the pool was heated though so we used that. Very relaxing holiday. Thank you again Chris, we will be back next year.
10.00 - D. M, Australia
My husband and I are blown away by our experience with 'Great Ocean Stays'. Chris was so helpful in booking our stay and genuinely interested in having an understanding of items that may make our stay easier for my husband Bruce as he is a paraplegic. We are so thankful and still blown away by the support and professionalism that Chris displayed from setting up our booking right through to the end of our stay. Finding 'accessible' accommodation is not easy, particularly online, as people's definition's of 'accessible' has varying degree's. For some it may mean that there are no steps, when others may have bath rails installed but the door to the bathroom is too narrow to enter with a wheelchair. We even stayed in a place one time that had bathroom rails installed around toilet and in shower and the shower was advertised as 'roll in'. Unfortunately upon arrival we realised that although the shower was roll in, there was a glass wall and the gap wasn't wide enough to get through in a self propelled commode. We made do, because we had no choice, but that is why our stay with 'Great Ocean Stays' is so appreciated; as they care about the detail and talk through any obstacles that could dampen our stay. Chris was even on the phone to me the night before asking which side Bruce transfers into bed to make sure she was allowing room for him to do that...incredible service! The highlight for us wasn't that there was a pool at Bell Air 4, but that Bruce could actually get in it!!! Great Ocean Stays has a chair hoist set up, that Bruce transferred into and it lowered him into the water; let me tell you; there were joyous tears! Thank you Chris for caring about the little details and the big to helps us have the best stay possible, which we did. You heart for an 'inclusive world' is inspiring! We will be back!
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